Easy Returns and Exchanges
Unconditional Return Within 30 Days
We offer an unconditional return and 100% refund guarantee if you are not satisfied with our products for any reason. To start the return process, you can submit your request within 30 days from the product delivery date by sending a message to 0850 255 16 55 Whatsapp Support or
0850 255 16 55 by calling our call center. Our call center staff processes your return request without applying any discouragement method to you.
Call Center Working Hours:
You can get instant service by sending a message to our Whatsapp Support line, 6 days a week, from 09:00 to 23:30 0850 255 16 55.
You can also contact our customer service by calling 0850 255 16 55 between 09:00 – 17:00 on weekdays and Saturdays.
You do not have to specify any reason for the products you want to return.
After our call center receives your return request, a Return Cargo Code is sent to your mobile phone, and you can deliver the product to the nearest Yurtiçi Cargo branch without paying any shipping fee. Pre-inspection is completed within 3 days after the products reach our warehouse, and a 100% refund is made without any deduction to your Credit Card or Bank account, depending on the method you make the payment. The reflection of the refund process on your credit card may take 1-3 business days under normal conditions, but may vary depending on your bank's procedures.
Unconditional Return Policy within 30 Days
There is no condition for the return of the products you buy from Rani Furniture, although there are no conditions, some of the situations that our customers frequently ask and find it hard to believe are as follows.
- What will happen if my returned product does not pass the Pre-Inspection stage after it reaches your warehouse?
- There are those who send us a piece of cardboard or other worthless things instead of returning the product using our unconditional return guarantee, so the Pre-inspection stage is only done to prevent malicious and counterfeiting transactions. accepted and the refund process is initiated.
- I lost the original packaging / The original packaging was damaged, can I still return it?
- The return of products without original box or with damaged original box is also accepted unconditionally, but since you will need to repackage the product you purchased to return it with cargo, it is a very difficult process to pack a furniture product without its original box, after receiving the product, the parcel will be damaged. We recommend that you open it carefully and keep it until you decide on the return.
- I damaged / broke / scratched one or more parts while installing the product, can I still return it?
- The return of damaged products delivered to our warehouse is also accepted unconditionally, we do not deal with damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.
- While disassembling the product to return it, I damaged / broke / scratched one or more parts, can I still return it?
- The return of damaged products delivered to our warehouse is also accepted unconditionally, we do not deal with damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.
- I packed the product for return and delivered it intact, but what happens if the cargo is damaged?
- The return of damaged products delivered to our warehouse is also accepted unconditionally, we do not deal with damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.
- I have delivered the product to cargo to return it, but what will happen if the product is lost in cargo and cannot be delivered to Rani Furniture?
- If your returned product is lost in the cargo, its unconditional return is accepted and the money back process is started.
From Our Customer Reviews.
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